Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, service address, and details about the plumbing issue you need help with. If you call, text, or fill out a form on our site, we keep that information so we can respond and schedule your service.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. We use this to keep our website running smoothly and to understand what visitors find helpful.
How We Use Information
We use your information to schedule appointments, send estimates, dispatch our plumbers, and follow up on completed work. If you ask us a question, we use your contact details to answer it. We may also send you service reminders or updates about your plumbing system.
We use website data to improve our online experience, measure which pages are useful, and make sure our site works on phones, tablets, and computers. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how people move through our site. Cookies are small files stored on your device. They help us load pages faster and see which services people are most interested in.
You can set your browser to block or delete cookies. If you do, some parts of our website may not work as well, but you can still call us at (928) 495-5111 to get help.
Analytics and Third-Party Tools
We use third-party analytics tools to see how visitors use our website. These tools collect anonymous data like page views, clicks, and referral sources. They do not identify you by name.
We may also use third-party scheduling, messaging, or payment tools to run our business. These providers only receive the information needed to perform their service, and they are required to protect it.
Data Sharing and Disclosure
We share your information only when it helps us serve you. That includes sharing your address and service details with our plumbers and dispatchers so they can find your home and fix the problem. We may share information with trusted vendors who help us with scheduling, billing, or website analytics.
We may also disclose information if the law requires it, if we need to protect our rights or safety, or if we are part of a business transfer. We never rent or sell your personal information to marketers.
Data Retention
We keep your information for as long as we need it to provide service, honor warranties, and meet legal and accounting requirements. When we no longer need it, we delete it or make it anonymous.
If you want us to delete your information sooner, contact us and we will review your request.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure servers, restricted access for our team, and safe handling of paper and electronic records.
No method of transmission or storage is completely secure. If you have concerns about sending information online, call us at (928) 495-5111 and we will help you another way.
User Rights
You can ask us what personal information we have about you. You can also ask us to correct it, delete it, or stop using it for marketing. We will respond within a reasonable time and explain any limits.
To make a request, contact us using the phone number or email below. We may need to verify your identity before we act on your request.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. If the changes are significant, we will post a clear notice on our website.
Your continued use of our website or services after an update means you accept the revised policy.